After-sales service/refund policy

✪ Customized design products

According to Article 19 of the Consumer Protection Act, "customized products" are not subject to the seven-day appreciation period (hesitation period) regulations. Therefore, returns, refunds, or exchanges cannot be made for reasons such as dislike of the design or other reasons. Please choose carefully to avoid affecting your future purchasing rights.

✪ General products

The seven-day appreciation period is based on the provisions of the Consumer Protection Act. Customers (including myself, friends, or administrators, etc.) can return products unconditionally within seven days from the day after receiving the product, provided that the product remains in brand new condition and in complete packaging. Late returns will not be accepted. (Limited to Taiwan)

1. According to the Consumer Protection Act, products are entitled to a seven-day hesitation period upon arrival (Note! The hesitation period is not a trial period)

2. Returned products must be in brand new condition (unused) and in complete new packaging. Please do not miss any accessories, otherwise it will affect the return rights.

✦ Due to high international shipping costs, stricter quality control will be implemented for overseas orders. If there are defects, please take a photo and contact customer service, and we will apply for a reshipment or process the return for you (returners must contact customer service via FB/LINE/email within seven days; late requests will not be accepted). You do not need to return the product.

✦ If you fill in product information for personal reasons, due to high international shipping costs, you will need to bear the "exchange shipping cost + product cost"

✦ If you are not satisfied with the product, we apologize! We currently cannot process returns or exchanges. If you have any other concerns before shopping, please contact customer service to inquire about product details to reduce situations that do not meet expectations.

If you have a need for returns or exchanges that are not typical, such as receiving the wrong product / receiving a product that has been damaged or scratched due to non-human factors, please notify LINE online customer service as soon as possible within the seven-day appreciation period (calculated from the day after pickup): https://lin.ee/aq4DpA1 Our customer service staff will confirm your order and assess the product defect, and assist you as soon as possible.

✪ Customized products

If there are quality issues, you can contact customer service for returns or exchanges. If you are not satisfied with the product, we apologize! We currently cannot process returns or exchanges. If you have any other concerns before shopping, please contact customer service to inquire about product details to reduce situations that do not meet expectations.